All returns exchanges or defective items must be managed in-store. We are unable to offer in-town delivery for these transactions. 

Gift: If you received a duplicate gift or gift that you would like to exchange, new in box unopened and unused, we are happy to help you in store for an exchange or store credit. 

Personal purchase: If you purchase an item online or in-store and have changed your mind, we are happy to exchange or grant store credit for all new unopened and unused items within 30 days of purchase with proof of purchase. If you do not have a receipt, more often than not, we are able to look it up in our system to assist you.  

Defective: If an item had a manufacturing flaw or defect, we will replace it with a non-defective item, offer a full refund, or exchange for another item of equal value or store credit. 

Shipping:

ORDER PROCESSING:

Please allow up to 3 days to process your order. Expect an email within 3-5 to let you know your order is on the way!

Please note we share our online inventory with our in store inventory and on occasion we will need to refund an out of stock item. You will be notified within 72 hours if this is the case.

We reserve the right to cancel any orders due to merchandise availability.  

Our Portland store is open 6 days a week - closed Tuesdays. An email will be sent when your order is ready for pickup. Don't want to wait? Feel free to call the shop 503-708-9967 if needed ASAP. 

All items must be picked up within 60 days of the order date. We can't hold onto items past 60 days due to lack of space (and also we want them to go home to you!)  All items not picked up after 60 days will be donated to a local non profit - no refund will be given after 60 days. 

DOMESTIC SHIPPING RATES AND ESTIMATES: 

Shipping charges for your order will be calculated and displayed at checkout. On occation with oversized objects shipping estimates may be wrong. If this is the case you will be contacted within 72 hours with new shipping costs and options.

We are not responsible for shipments that are lost of stolen. Please contact us if you need to file a claim and we can work with you to resolve any lost or stolen packages.